Support

Most answers are below. If not, write to us and a real person will reply.

Restore purchases

Credits belong to your Imagery Bros account, not to one device. To see them on a new iPhone or iPad:

1. Sign in with the same account you used to buy them (Apple or email).
2. Open Profile → Credits and tap Restore purchases (the button is also on the Get more credits screen).
3. Your balance updates in a few seconds.

Still missing a purchase? Email us with the purchase date and the order ID from Apple's receipt email.

Delete your account

1. In the app, open Profile.
2. Tap Delete account and confirm.

This stops any images in progress. Your account and creations are deleted (see the Privacy Policy for retention). If you used Sign in with Apple, we also revoke the app's access to your Apple ID. Unused credits can't be restored after deletion.

Can't open the app? Email us from the address on your account and we'll handle it for you.

Refunds

Purchases are made through Apple, so Apple handles refunds. Request one at reportaproblem.apple.com. If Apple refunds a pack, we remove up to that pack's credits from your balance.

A result looks wrong

• Fix one detail: open the result and tap Make a change. The cost shows before you create.
• Generation failed: credits reserved for a failed generation come back automatically.
• Something unsafe or offensive: tap Report on the result. We review reports.

Photo tips

• One clear subject, sharp and well lit.
• Portraits: face the camera, no heavy filters, nothing covering the face.
• Pets: shoot at eye level with the whole head in frame.
• Products: the whole item on a plain background.
• Only upload photos you have the right to use, with permission from anyone in them.

AI results vary from one attempt to the next, and resemblance may vary.

Language

Imagery Bros is available in English and Arabic. Change it in Profile → Language.